Enrolling an existing patient to a new care program

During enrollment, a patient should be enrolled in a care program they agreed to such as remote patient monitoring (RPM) or chronic care management (CCM). You will do so by ticking the appropriate box(es) on the enrollment page. 

When an existing patient is added to another care program, for example, a CCM patient is now being also enrolled into a RPM program, you must reflect that in the patient’s profile page by checking the box there. 

Similarly, if a patient dropped out and no longer participates in a program, that patient’s profile needs to be updated accordingly. If you need to take a patient out of a program, please contact our customer team to do that for you. 

IT IS IMPORTANT THAT THE PATIENT PROGRAM STATUS IS ACCURATE AND UP TO DATE. FAILING TO DO SO WILL RESULT IN WRONG CPT CODES BEING SUGGESTED IN THE BILLING SECTION.